Privacy Policy

This Privacy Policy explains how New World NRG LLC (“New World NRG,” “we,” “us,” or “our”) handles information collected through our website and in the course of responding to inquiries and providing services.

Information we collect

We collect information you choose to give us, which may include:

• Your first and last name
• Your email address
• Your phone number
• Your property or mailing address, if you provide it
• The service you are interested in and any message or project details you submit
• Whether you have consented to receive text messages from us

We also receive normal technical information when you visit the site, such as browser type, device type, referring pages, and pages viewed. This information is used to keep the site working properly and to understand general website usage.

Cookies and analytics

Our website may use cookies or similar technologies, including those used by website analytics services, to measure traffic and improve the site. Most browsers let you block or delete cookies through your browser settings. Blocking cookies may affect how parts of the site function.

How we use information

• To respond to your inquiry and answer questions
• To schedule and conduct consultations, site visits, and appointments
• To provide, quote, and perform the services you request
• To send appointment reminders, scheduling messages, service updates, and other communications related to your interaction with us
• To maintain business records and follow up on open projects
• To operate, secure, and improve our website
• To comply with applicable legal obligations

SMS and Mobile Information

Our contact form offers two separate, optional checkboxes: one for non-marketing text messages (about your quote request, appointments, project updates, service notifications, and customer support) and one for marketing text messages (promotions, special offers, discounts, and service updates). Neither is checked by default and neither is required to submit the form. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers solely as necessary to support services such as customer service, messaging delivery, scheduling, and technical operations. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share mobile phone numbers, SMS consent, or opt-in information for third-party advertising or for any third party's own marketing purposes.

You can withdraw SMS consent at any time by replying STOP to a message from us, or by contacting us using the details below.

Service providers

We use third-party service providers to operate our business — for example, website hosting, customer relationship management (CRM), messaging and communications, scheduling, and analytics. These providers may process information on our behalf only as needed to perform those services for us, and are subject to appropriate restrictions on their use of that information.

We may also disclose information when required by law, to respond to legal process, or to protect our rights, property, or safety, or that of others.

Data security

We take reasonable measures intended to protect the information we hold against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• You can decline to provide information, though it may limit our ability to help.
• You can reply STOP to any text message to stop receiving text messages.
• You can ask us to update or delete the information we hold about you.
• You can manage cookies through your browser settings.

Children

Our website and services are directed to adult homeowners and property owners. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact us

New World NRG LLC
184 Pleasant Valley St.
Methuen, MA 01844
support@newworldnrg.com
(781) 366-3934

See also our Terms & Conditions, including our SMS Terms & Conditions.